In pooling, it's important to talk about the work we do in a way that's meaningful to our members and sets us apart, but how do you get an entire organization (and membership) on board with common language and meaningful metrics? Measures That Matter is our residency for 2023, designed to help pools measure and articulate the value of pooling.
→ Read an introduction to Measures That Matter.
→ Learn how to Focus on the Value Your Members Receive.
Measures That Matter gives you:
- A research-backed way to talk about the value provided by your pool to its members and the wider communities you serve
- A structure for developing metrics and key performance indicators that are unique to your pool and the value you provide your members
- A framework for applying value-based measures to the work you are already doing, including:
- Strategic planning
- Communications planning
- Managing turnover among your member contacts and decision makers
- Branding initiatives
- Internal operational management
- Advocacy
- ESG (regulatory requirements, investment, member expectations)
- Staff and leadership development
Residency Resources
Available to members that accept user terms:
- Sample pool value statements
- Licensed framework and implementation guidance
- Use cases examples (e.g., strategic planning, communications planning, advocacy)
- Sample pool measures and data definitions
- Data visualization examples and recommended techniques
Throughout 2023, member pools had various opportunities to engage with residency experts and resources, including:
Introduction for Governing Body Members and Pool Leadership
The opening keynote of Governance Conference 2023 addressed Measures That Matter. Governing body members and pool staff learned why it is important to quantify the six core values of pooling in ways most meaningful to your members. View the presentation slides.
Workshop for Top Pool Executives
A hands-on workshop at CEO Institute 2023 in Chesapeake Bay, MD, taught top pool executives (from AGRiP member pools only) how to implement Measures That Matter within their own organizations.
Presentation on Outcomes and Applications for Pool Staff
A presentation at Staff Forum 2023 in Salt Lake City focused on outcomes and will teach all pool staff about Measures That Matter and how they apply to daily pool operations.