Staff Forum 2025

Staff Forum 2025

  

Registration for Staff Forum is closed. On-site registration will not be available. Contact Stacey for assistance.

Staff Forum 2025 is October 5–7 in Austin, Texas. Join fellow pooling professionals to sharpen your skills, strengthen your network, learn best practices and gain valuable insights from peers and industry experts.

At Staff Forum, you will:

  • Explore issues relevant in pooling today, including AI tools to improve efficiency, emerging risk exposures, evolving member expectations and innovative service delivery models
  • Share knowledge, insights and lessons learned through facilitated discussions designed to reflect the diversity of pooling roles — from claims to governance 
  • Collaborate in small groups to develop actionable tools and strategies relevant to your team’s day-to-day work 
  • Discover practical technology solutions you should be considering right now 
  • Strengthen connections with peers who understand the unique challenges and opportunities in pooling 

Who Should Attend

Staff Forum is recommended for pooling professionals with three or more years of experience in the industry and/or who have completed our Pooling Basics curriculum through Pooling Academy.

This conference encourages learning from and sharing ideas with fellow pooling professionals, including through cross-functional conversations. Although pool governing body members are not prohibited from attending, they generally do not find the format or content of this conference as useful or comfortable for their needs.

What to Expect

Staff Forum is your opportunity to learn how other pools operate and support their members. It’s a place to gather great ideas and bring them back to your own pool. View the schedule.

You’ll have the chance to ask questions that matter to your specific role and seek guidance from peers who truly understand your challenges. You’ll build a network of trusted colleagues, expand your perspective and connect with those who share your mission.

We’re covering timely AI topics such as:

  • Building custom chatbots using open-source tools
  • How pools are using ChapGPT, Claude and Copilot
  • Enhancing brand communications with AI-generated content
  • Protecting sensitive data when using AI tools
  • Fundamentals and advanced strategies for effective AI prompt writing
  • Forming an internal AI committee
  • Using AI to streamline your claims, underwriting and risk management business processes

AI is a hot topic for pools, but there’s plenty of other useful content also planned:

  • Ten mega trends shaping cities and communities
  • Trends in cyber claims
  • Monitoring the dark web and investigating cyber risks
  • Lessons from pooling best practice reviews
  • Podcasting to engage and inform members
  • Comparing pool metrics to traditional insurance benchmarks
  • Why a member philosophy makes a difference
  • The role of sleep, recovery and balance in long-term success

Schedule At-a-Glance

Staff Forum 2025 will be held at Fairmont Austin. Below is a brief overview of the daily agenda. View the schedule.

Sunday, October 5

  • Check-in (3–6 p.m. CT)
  • Welcome reception (4:30–6 p.m.)

Monday, October 6

  • AGRiP orientation (7:30–8:30 a.m.)
  • Keynote presentation at 9 a.m. by Dr. Padam Dedhia, an internal medicine doctor and sleep expert, about living well and igniting your best self
  • Sessions covering topics such as AI-driven content, how to build a chatbot with open source tools, podcasting and the importance of rest

Tuesday, October 7

  • Sessions covering topics such as AI prompt engineering, trends shaping pools and their members, and streamlining claims and underwriting with AI
  • Closing event (5:30–9 p.m.)

Registration and Pricing

Registration for Staff Forum is closed. On-site registration will not be available. Contact Stacey for assistance.

Registration Fees

  • $945 for AGRiP members ($1,460 for non-members) through August 24
  • $1,045 starting August 25 ($1,560 starting August 25)
  • $110 for members ($150 for non-members) for our optional Tuesday night dinner and live band at Banger's Sausage House & Beer Garden on Rainey Street

Guest Registration and Pricing 

Guest registration is available for traveling companions of registered attendees, not for business colleagues who are otherwise eligible to attend the conference.

Guest registration is required for a guest to attend meals and social events. Guests are not eligible to participate in educational programming.

Pricing for guest registration reflects only the direct cost of food and beverages (no additional fees included):

  • $380 guest breakfast and lunch package (2 breakfasts, 2 lunches)
  • $150 guest Sunday welcome reception
  • $110 for members’ guests or $150 for non-members' guests Tuesday night dinner and live band at Banger's

Cancellation Fee

Registration cancellations received on or before September 15, 2025 will be assessed as a $100 administrative fee. Because AGRiP pays venue and related event expenses based upon projected attendance, refunds will not be given for cancellations received after September 15, 2025, or for no-shows. View AGRiP Registration Policies. 

Questions? Contact us for more information.

Explore More

Download the Conference App

Past Conference Presentations

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