Staff Forum 2024

Staff Forum 2024


Staff Forum 2024 is October 6-8 in San Antonio, TX. Registration is open now for member pools.

QEI Patrons will receive a separate email on or around July 31 with their complimentary registration codes and we ask that you wait until that time to register.
Staff Forum provides time for a pool’s staff to connect with each other while building professional networks and skills. This is a great conference for pool teams to strengthen cross-functional knowledge and problem-solving skills required in today’s pooling operations environment.

ttendees will:

  • Develop skills to help advance your pooling career. 

  • Strengthen and broaden your pooling network

  • Get practical insight and tools you can apply right now.

  • Share best practices in pooling and why and how to apply them.


Register Now

Who Should Attend

  • Top pool executives

  • Pool staff who:

    • Are looking for pooling-specific professional development, education and networking opportunities

    • Work in the areas of risk management, underwriting, claims, member services, communications, technology, finance, human resources or general counsel

  • QEI Patrons

Staff Forum is for top pool executives and recommended for pool staff with at least 3 years of pooling experience or who have completed Pooling Basics

Conference Highlights

Sunday Welcome Reception (4:30 - 6 p.m.)
Arrive on Sunday to join pool and QEI Patron attendees for this kickoff event. 

Monday Opening Keynote: Exploring Pool Culture with AGRiP Resident, Jamie Notter
We’ve always known that pool culture is special, but now we can prove it. AGRiP’s 2024 Resident, Jamie Notter will share insights on pool culture derived from culture assessments conducted as part of AGRiP’s Conscious Culture Residency. Learn where pools fall on the culture continuum, which areas they struggle with, and the areas where they excel. You will also learn practical steps for addressing common culture challenges.

Tuesday Night Closing Event: Lone Star State Private Rodeo and BBQ
Pool members, QEI Patrons, nonmembers and guests who pre-register for this event will join one another to enjoy an authentic, private rodeo and Texas BBQ in the Lone Star State. The evening will include a glimpse into rodeo life with barrel racing, roping and a calf scramble. Attendees will have a chance to learn how to rope like a cowboy or cowgirl and have their picture taken on a bull. Don’t miss this true Texas experience they call the “Greatest Show on Dirt”! Pre-registration required. Fee: $110 for members and $150 for nonmembers.


With more than 30 hours of educational programming across two days, topics include:

  • How to score your members for retention and know who is at risk

  • Selecting and evaluating an LMS for your pool

  • Creating culture change, regardless of where you are on the pool’s org chart

  • Strategically sharing your operations story with your pool’s management team, governing body and at meetings of pool members

  • Understanding national trends in ancillary benefits and the role they play in supporting pool member recruitment and retention 

  • Strategies for contracting with Pharmacy Benefit Managers

  • Mitigating and managing liability claims that may go nuclear

  • Navigating reversed conviction claims

  • Risks, opportunities and policy considerations related to artificial intelligence and law enforcement

  • Strategic and practical considerations for building your pool talent pipeline with internships

  • Accessing the Public Service Loan Forgiveness program to support pool staff recruitment and retention

  • What property, casualty and disability claims trends and data insights mean to public entity pooling, including how to mitigate risks and how to improve performance

  • Fundamentals of parametric insurance and how it can be used to transfer risk

  • Use cases for how pools can leverage net position to support long-term goals

Schedule At-A-Glance

Sunday, October 6 

4:30–6 p.m.
Welcome Reception

Monday, October 7

7:309 a.m.

910 a.m.
Welcome and Keynote

10:15 a.m. 12:15 p.m.
Educational Sessions 

12:30–2 p.m.
Lunch Keynote

2:15–4:30 p.m.
Educational Sessions

Tuesday, October 8 

7:30–9 a.m.

89 a.m.
Breakfast Roundtables by Line of Coverage

9:30–11:45 a.m.
Educational Sessions

12–1:30 p.m.

1:45–4:30 p.m.
Educational Sessions 

510 p.m. 
Closing Night Event: Lone Star State Private Rodeo and BBQ  

Event Registration and Pricing


$890 through Aug. 30, 2024

$990 beginning Aug. 31, 2024

$110 Closing Night Event: Lone Star State Private Rodeo and BBQ


$1,360 through Aug. 30, 2024

$1,460 beginning Aug. 31, 2024

$150 Closing Night Event: Lone Star State Private Rodeo and BBQ

Registration closes Sept. 13, 2024.

Payment for registration is required prior to the event starting date. Review our conference policies for full details.

Guest registration is not allowed for business colleagues who are otherwise eligible to attend the conference. Guests are traveling companions of registered attendees. Guests must be registered to attend meals and are not eligible to participate in educational programming.

Guest meal pricing, set at actual cost of meals, is:

  • Guest Breakfast and Lunch Package – $280

  • Sunday Welcome Reception – $120

  • Tuesday Night Rodeo and BBQ $110 for members, $150 for nonmembers

Cancellations received on or before Sept. 16, 2024, will be assessed a $100 administrative fee. Because AGRiP pays venue and related event expenses based upon projected attendance, refunds will not be given for cancellations received after Sept. 16, 2024 or for no-shows. View AGRiP Conference Registration Policies.


Staff Forum 2024 is at Grand Hyatt San Antonio River Walk. Do not make your hotel reservations until you have registered for Staff Forum.

After you register, you will immediately be redirected to a link to make hotel reservations. The deadline to reserve a room through the AGRiP hotel block is Sept. 13. You will also receive an email with hotel information. If you make reservations outside this process, AGRiP will be unable to assist you with questions or concerns related to the reservation.