2024 Governance Conference

We have reached capacity for this event and registration is closed. Onsite registration will not be available.

Please contact Stacey Spears with questions about the event. 

We are ready to welcome 124 member pools and 52 QEI Patrons, with more than 110 first-time attendees, to  at the Grand Hyatt Nashville. It’s an exciting time to be a part of the pooling community!

If you are already registered, you received an email from us the week of Feb. 26 with details to help you plan your trip and make the most of your time in Nashville. In the meantime,  (or scan the QR code with your phone) to get the full schedule and see who else is attending. See the full schedule.

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Who's Attending

See the full list of attendees

Many pools use Governance Conference to schedule an informal dinner with people from another, similar pool. This is a great way to compare notes and build relationships. If you’d like help to identify another pool for this sort of gathering, let us know.

Schedule At-A-Glance

See the full schedule.

Sun., Mar. 3

9 a.m. - 5 p.m.
Pooling Basics
(Members only, preregistration required.)

1:30 - 5 p.m.
Preconference Tour: RCA Studio and Country Music Hall of Fame
(Members only, preregistration required.)

5:30 - 7 p.m.
Welcome Reception

Mon., Mar. 4

7:30-9 a.m.

7:45 - 8:45 a.m.
AGRiP Orientation

9-10 a.m.
Welcome and Keynote Address

10:15 a.m.-12:15 p.m.
Educational Sessions 

12:15-1:45 p.m.

1:45-5 p.m.
Educational Sessions

Tues., Mar. 5

7:30-9 a.m.

9-10 a.m.
Keynote Address 

10:15-12:15 a.m.
Educational Sessions 

12:15-1:45 p.m.
Annual Membership Meeting, Awards for Excellence and AGRiP Recognition

1:45-5 p.m.
Educational Sessions

Wed., Mar. 6

7:30-9 a.m.

9-11:45 a.m.
Educational Sessions

Content Highlights

Two keynotes and more than 30 sessions focus on good pool governance and timely topics. 

See the full schedule.

Keynotes include:

Hug Your Haters! Your Most Disconnected Members Hold the Key to Better Service (Monday, Mar. 4)

Customer service researcher and expert Jay Baer returns to AGRiP following his highly regarded and energizing presentation at Staff Forum 2023. This time, Jay will use his nearly 30 years of experience to share: 

  • Why customer expectations are rising faster than ever and why the change should matter to  pools.

  • How to turn negativity — and even criticism — about your pool into an opportunity.

  • Common disconnects between how members and pools perceive customer service.

Be Conscious About Your Pool’s Culture (Tuesday, Mar. 5)

The bar is raised in terms of what people expect from the workplace. Employees are less willing to tolerate mediocre cultures and practices that don’t support their individual interests alongside organizational goals. Being conscious about setting and maintaining your pool’s culture is as important today as setting a financial or membership target!

In this provocative yet practical keynote, AGRiP’s 2024 Resident and award-winning author Jamie Notter will identify culture patterns that exist in every organization and talk about the importance of consciously building a culture that can be measured through real results — all in a matter of months, not years. 

Session topics will include: 

  • Proven methods to stop nuclear verdicts against public entities

  • Artificial intelligence and what it means for your day-to-day work

  • Weight loss drugs and plan design considerations

  • Understanding and responding to First Amendment audits

  • Managing crisis events in small communities

  • Successful SAM partnerships and programs

  • Mitigating pool risk through a questioning culture

  • Reinsurance and excess market updates for liability, property, employee benefits and workers’ compensation

  • Choosing a captive domicile and manager

  • Pool programs that mitigate property losses

  • Key actuarial concepts for pool governing body members to understand

  • Investment responsibilities of a governing body

  • Understanding your pool’s financial statements

  • Capital adequacy case study

  • The importance of ongoing education for pool governing bodies

  • Governing body self assessments and how to know if you’re doing a good job

  • Governing body succession planning

  • Common practices in top pool executive compensation and benefits

  • Pool compensation philosophies and why they matter in today’s employment market

  • Building your pool’s talent pipeline with scholarships and internships

Optional Programs (preregistration required)

  • Pooling Basics — People newer to public entity pooling – including governing body members – can learn the basics in this introduction to pooling. This day-long course helps put the purpose of pooling in context with a nod to our history but a focus on our current operating environment. You’ll be introduced to core pooling functions like underwriting, claims, risk management, finance, member services, and more. There’s also a discussion of key governance practices every governing body should know, and plenty of time to explore your unique pooling questions. This highly-rated curriculum is delivered by experienced faculty sharing examples from all lines of pool coverage, available only to AGRiP members. $250 per person.

  • [WAITLIST ONLY] Preconference Tour — Experience Nashville like a music star when you tour — and record a song — at RCA Studio B, the famous recording home of greats including Dolly Parton, Elvis Presley, Roy Orbison, Gillian Welch, and many more. (You’ll even get a CD of the song the group records to prove you are almost famous!) Then, it’s off to the Country Music Hall of Fame Museum to explore more legends of music. $75 per person (includes all entry fees and transportation). Check out this Spotify list with a sampling of songs recorded at Historic RCA Studio B. $75 per person. The preconference tour is sold out. Select the waitlist session to be notified in January if a spot opens or a second tour is added.

  • AGRiP Orientation Those newer to AGRiP should join other newcomers for breakfast with the AGRiP Board of Directors and a brief orientation to AGRiP services and activities, as well as to the conference. 

Event Registration and Pricing

We have reached capacity for this event and registration is closed. Onsite registration will not be available.

Cancellations received on or before Feb. 9, 2024 will be assessed a $100 administrative fee. Because AGRiP pays venue and related event expenses based upon projected attendance, refunds will not be given for cancellations received after Feb. 9, 2024 or for no-shows. 

Be sure to review our conference policies for full details.

Attendee Lists: AGRiP never sells conference attendee lists and we do not employ third-party list services. If you receive any outreach regarding attendee lists from a non-AGRiP email address, it is a scam and you should not respond.

Hotel Information

The main hotel for Governance Conference 2024 is the Grand Hyatt Nashville in downtown Nashville.

Additional rooms were made available at the Holiday Inn Express across the street. 

Rooms in the AGRiP hotel block are no longer available.