Pools are used to operating with unique needs and circumstances, but you don’t have to start from scratch with every question. Poppi, AGRiP’s AI collaborator, provides clear, actionable guidance cultivated directly from within the pooling community. Asking Poppi for input is like calling several people from your trusted network of pooling peers.
The Kinds of Questions Poppi Answers Best
A recent review of Poppi’s activity reveals a range of questions — each reflecting the real-world challenges and responsibilities of pool staff.
Here are just a few examples of questions recently posed to (and answered successfully by) Poppi:
I need to onboard and train new claims adjusters to teach them what's unique about managing claims in a pooling environment. I have new people in both property and liability claims roles. They have a good foundation of claims experience working for commercial insurance, but they don’t know the unique kinds of claims our members have or the way we treat our members. What topics and information should I cover in onboarding and training to set these new people up for success?
My pool is working on a frequency-severity analysis to refine our underwriting approach and member pricing. We are modeling claims volatility for each member to better understand the expected number of claims and their potential severity. Results will be used to develop member-specific pricing models. Help me think broadly about all the different ramifications and issues I should be considering, good and bad, as I evaluate changes to our pricing for members. Include impacts such as short- and long-term pricing, member retention, net position impacts, etc. I want you to help me brainstorm all the issues I should be thinking through.
My pool has members with staff who spend a lot of time outside in the summer, putting them at risk for heat related injuries. Can you help me write a short article (500 words or less) for my newsletter that identifies the dangers of working in heat and provides 3 to 5 risk management recommendations?
These questions provide enough context for Poppi to offer thorough, helpful answers in response. Prompting is key for Poppi to provide useful information — be clear about what you’re seeking and why. Engaging in back-and-forth conversation with Poppi can also help refine your request and improve the outcome.
Understanding Poppi's Limitations
Poppi is smart, but she’s not all-knowing. For instance, here’s what Poppi can’t do:
- Retrieve or analyze confidential information or data behind a login access point
- Find or retrieve a specific document or item by name
- Create ad hoc comparisons or reports of pool data or information
- Effectively answer vague or overly broad questions
But Poppi meets these moments by:
- Sharing generalized best practices and insights
- Highlighting key considerations pools may want to explore further on any topic
- Helping outline approaches to problem solving
- Suggesting next steps or alternative approaches
If you want to learn more about how to engage with Poppi, watch our introduction video or contact us.