Artificial Intelligence

Exclusive Access to AI Learning 

Exclusive for AGRiP members, you can  purchase on-demand AI learning on topics like prompt engineering, AI agents, AI in marketing and member communications, data and AI, and more. Most pools will pay about $2,000 to enroll everyone on staff for a full year of course access. 

Courses help all pooling staff learn how AI can be used to support the member-focused work of pools. You can enroll individually or receive greatly reduced pricing for teams. 

Contact us to learn more about how pools are experimenting with AI (or to share your pool’s AI use) 

• NJ MEL has a sample AI use policy and risk management considerations for its member entities.

• MIABC used AI to help develop an AI use policy to encourage appropriate experimentation by its team.

• PRISM is developing an AI chatbot to support member services. 

• Pool/Pact uses AI to help draft and create risk management polices and develop online courses. 

• CSD shared a webinar introducing their members to ChatGPT and other LLMs. 

• ACWA JPIA is integrating AI into their claims processing and accounting systems. 

• CIS uses a tool to evaluate possible new members and verify internal calculations for improved equity in member pricing.

• OMAG uses  AI to draft marketing materials and educational session outlines, and to translate documents from English to other languages.

• TXHB has established an AI workgroup to spearhead the governance of its AI use and utilizes a tool to assist with underwriting.

QEI Patron resources (tell us if you have resources to list)

• Article discussing predictions on how AI will impact the insurance landscape in 2025 (Gradient AI, Vice President-Level Patron)

• Article discussing seven ways AI can help reduce workers' compensation expenses by leveraging predictive analytics, fraud detection, and data-driven decision-making (Alliant, Vice President-Level Patron)

• Article discussing an actuarial perspective on AI's impact on workers' compensation, highlighting how AI can refine risk assessment and lower operational costs (Davies, Executive-Level Patron)

• Sample AI use policy (Future Point of View, Executive-Level Patron)

• Article discussing how generative AI is changing claims and underwriting (Gradient AI, Vice President-Level Patron) 

• White paper discussing how AI and machine learning can improve litigation management and reduce the total cost of risk in workers' compensation claims (Aon, CEO-Level Patron)

• Study discussing how Gen AI exacerbates the risk of cyber-attacks while also providing mechanisms to detect and fend off such attacks (Guy Carpenter, CEO-Level Patron)

• Survey on Artificial Intelligence & Insurer Investment Management,  conducted to gauge the current approach and integration of AI among fixed income managers in the insurance space and an article sharing AI’s potential in government risk pools  (Strategic Asset Alliance, Vice President-Level Patron) 

• eBook offering insights about integrating AI into claims operations (Milliman, Vice President-Level Patron and Redhand Advisors, Executive-Level Patron) 

Resource hubs: 

• AI whitepapers, case studies, webinars and other resources (Gradient AI, Vice President-Level Patron)
  

• Latest AI articles and resources (PwC, Vice President-Level Patron)
  

Stay up to date using other resources curated by AGRiP

• The National League of Cities shared a report highlighting practical ways local governments are maximizing the use of Artificial Intelligence (AI) to optimize city services. 

• Government Technology is a  media and research company focused on innovation in state and local government sharing latest news and updates on AI in the public-sector.

• ICMA has recent AI articles and resources.

• Harvard Business Review published a useful article about inaccurate responses from chatbots used uncritically for tasks, and shared an article on three skills critical in your ability to leverage AI.

• The Nonprofit Risk Management Center (NRMC) shared an article on three human qualities you can utilize to help you mitigate AI risk.

• LinkedIn Learning has many free courses on AI topics.

What is AI?

AI simulates human intelligence in machines, impacting virtually all jobs and how work is performed. AI is not a single software, tool or “thing.” It combines deep data resources, advanced computing power, and robust connectivity.

Why is AI important for pooling?

AI offers benefits such as improved risk management, enhanced underwriting and claims processes, better member services, and increased operational efficiencies. Staying current with AI advancements helps our community better serve public entity members and reduce loss and operational costs.

New to AI? 

You’ve probably heard about the increasing availability of AI chatbots. Chatbots aren’t the only AI tool that might be useful to explore, but are an ideal starting point for those interested in learning more.

You can begin incorporating AI chatbots into your daily work life to:

• Proofread, paraphrase and summarize large amounts of information from within documents

• Compose a first draft of emails, letters, memos or other written materials

• Outline presentations

• Gain perspective on any topic from a variety of “personas” or perspectives

• Translate or draft text in other languages

Cautions 

• Check with your IT, legal or executive departments before using any chatbot on a pool or employer computer.

• Never share pool or employer data or information on a public site, including as a data upload, file upload or in the details of any query.

• This information is provided for your independent consideration. We’re not endorsing or suggesting any chatbot use.

Check out a few chatbots currently available and widely used.

1. ChatGPT (OpenAI): Known for its versatility, ChatGPT excels in generating human-like text and can assist with a wide range of tasks, from answering questions to drafting emails and creating content. It’s widely used for both personal and professional purposes.

2. Claude (Anthropic): Claude focuses on ethical AI interactions and is designed to be helpful, harmless and honest. It’s frequently used in customer service and support roles where maintaining a positive and ethical interaction is crucial.

3. Gemini (Google): Gemini is known for its advanced natural language processing capabilities. It excels in understanding and generating human-like responses, making it ideal for complex conversational tasks and interactions.

4. Copilot (Microsoft): Integrated into Microsoft 365, Copilot assists users by enhancing productivity tools like Word, Excel and Outlook. It helps with drafting documents, analyzing data and managing emails, making it an excellent assistant for professionals.

5. Llama (Meta): Built with Meta’s Llama 3, this chatbot is designed to be a highly intelligent assistant available across Meta’s platforms like Facebook, Instagram, WhatsApp and Messenger. It helps users with tasks ranging from planning events to studying for exams and even generating creative content.