Artificial Intelligence

Exclusive Access to AI Learning Hub for AGRiP Members

AGRiP members can now purchase specialized AI learning at a 15 percent discount and greatly reduced pricing for teams.

AI learning available from Sidecar includes asynchronous courses, videos and articles on topics like prompt engineering, AI agents, AI in marketing and member communications, data and AI, and more. There’s also an integrated online community where you can access additional recordings, ask questions and learn from others.

Courses and content are appropriate for all pooling staff to learn how AI can be used to support the member-focused work of pools. This isn’t the spot to learn about AI for claims or underwriting, but it is a useful introduction to boost your team’s understanding of AI.

We recommend the Professional Learning Hub at $339/year for AGRiP members ($399 regular price). 

AGRiP members can also enroll their entire team for one-year access to the Professional Learning Hub at significantly discounted pricing:

1-10 people         $1,000

11-20 people      $2,000

21-40 people      $4,000

41-70 people      $8,000

71+ people           $10,000

Regular pricing for this access is $30,000 for organizations with revenue of $50M.

Visit the AGRiP enrollment page to purchase access and start learning.  

Contact us to learn more about any of these examples of how pools are experimenting with AI (or to share your pool’s AI use).  

• CIS is using a tool to evaluate new applicants and verify internal calculations for improved equity in member pricing.

• CIRA employs Grammarly, an AI-powered writing assistant, to facilitate the brainstorming, drafting and revision of written material. 

• CSD is working on a few pilot programs to automate tasks and workflows.

• MIABC has implemented an AI use policy for its team in order to encourage appropriate experimentation (it used AI to help draft the use policy and is also using it to draft other materials).

• NJ MEL has developed a sample AI use policy and identified risk management considerations for local government entities. 

• OMAG is using AI to draft starting marketing materials and educational session outlines, and to translate documents from English to other languages.

• PRISM is drafting an AI use policy and exploring how to integrate AI with robotic processing automation.

• TXHB has established an AI workgroup to spearhead the governance of its AI applications. This team is actively engaged in discovering and deploying AI-driven solutions to improve operational efficiency. 

 
QEI Patron resources and information hubs about AI (tell us if you have resources to list). 

• eBook offering insights about integrating AI in claims operations (Milliman, Vice President-Level Patron and Redhand Advisors, Executive-Level Patron)

• Article that discusses the rise of AI-driven cyberattacks, its impact on insurance and how insurers can adapt their strategies to mitigate advanced risks.  (KYND, Vice President-Level Patron)

• Productivity or pioneering? Your industry's GenAI adoption play (PwC, Vice President-Level Patron)

• Good governance for AI: 5 real-world insights for risk professionals (PwC, Vice President-Level Patron)

• Survey on Artificial Intelligence & Insurer Investment Management (PDF), conducted to gauge the current approach and integration of AI among fixed income managers in the insurance space and an article sharing AI's potential in government risk pools (Strategic Asset Alliance, Vice President-Level Patron)
  

• The Evolution and Impact of Artificial Intelligence and What it Means to the Insurance Industry (Redhand Advisors, Executive-Level Patron)

Resource hubs: 

• Latest AI articles and resources (Sedgwick, Legacy-Level Patron)
  

• AI whitepapers, case studies, webinars and other resources (Gradient AI, Vice President-Level Patron)
  

• Latest AI articles and resources (PwC, Vice President-Level Patron)
  

• Latest AI articles and resources  and sample AI use policy (Future Point of View, Executive-Level Patron)
  

Stay up to date using other resources curated by AGRiP.

• LinkedIn Learning has many free courses on AI topics.

• Government Technology is a smart media and research company focused on innovation in state and local government sharing latest news and updates on AI in the public-sector.

• ICMA has recent AI articles and resources.

• Harvard Business Review published a useful article about inaccurate responses from chatbots used uncritically for tasks.

• Harvard Business Review shared an article on three skills critical in your ability to leverage AI.
  
  
• The National League of Cities published an article analyzing and comparing municipal AI use policies.
  
  
• The Nonprofit Risk Management Center (NRMC) shared an article on three human qualities you can utilize to help you mitigate AI risk.

What is AI?

Artificial intelligence refers to the simulation of human intelligence in machines that are programmed to think and learn like humans. From automating routine tasks to providing advanced data analytics, AI will revolutionize how pools operate and make decisions.

AI is not a single software, tool or “thing.” We approach AI as the powerful combination of deep data resources, unprecedented computing power, and robust connectivity available in today’s technology-enabled environment.

Why is AI important for the pooling community? AI offers numerous benefits, including improved risk management focus, opportunities to improve underwriting and claims processes, more effective member services and engagement initiatives, better decision-making, and increased operational efficiencies. By staying up to date on AI advancements, our community can leverage these technologies to better serve and engage public entity members, and reduce loss and operational costs.

New to AI? Consider these tips as you begin exploring AI chatbots.

You’ve probably heard about the increasing availability of AI chatbots. Chatbots aren’t the only AI tool that might be useful to explore, but are an ideal starting point for those interested in learning more.

You can begin incorporating AI chatbots into your daily work life to:

• Proofread, paraphrase and summarize large amounts of information from within documents

• Compose a first draft of emails, letters, memos or other written materials

• Outline presentations

• Gain perspective on any topic from a variety of “personas” or perspectives

• Translate or draft text in other languages

Cautions 

• Check with your IT, legal or executive departments before using any chatbot on a pool or employer computer.

• Never share pool or employer data or information on a public site, including as a data upload, file upload or in the details of any query.

• This information is provided for your independent consideration. We’re not endorsing or suggesting any chatbot use.

Check out a few chatbots currently available and widely used.

1. ChatGPT (OpenAI): Known for its versatility, ChatGPT excels in generating human-like text and can assist with a wide range of tasks, from answering questions to drafting emails and creating content. It’s widely used for both personal and professional purposes.

2. Bard (Google): This chatbot is designed to quickly provide accurate and factual information. It’s particularly strong in research and data retrieval, making it a great tool for students, researchers and professionals who need reliable information.

3. Claude (Anthropic): Claude focuses on ethical AI interactions and is designed to be helpful, harmless and honest. It’s frequently used in customer service and support roles where maintaining a positive and ethical interaction is crucial.

4. Gemini (Google): Gemini is known for its advanced natural language processing capabilities. It excels in understanding and generating human-like responses, making it ideal for complex conversational tasks and interactions.

5. Copilot (Microsoft): Integrated into Microsoft 365, Copilot assists users by enhancing productivity tools like Word, Excel and Outlook. It helps with drafting documents, analyzing data and managing emails, making it an excellent assistant for professionals.

6. Llama (Meta): Built with Meta’s Llama 3, this chatbot is designed to be a highly intelligent assistant available across Meta’s platforms like Facebook, Instagram, WhatsApp and Messenger. It helps users with tasks ranging from planning events to studying for exams and even generating creative content.

7. CharacterAI: Developed primarily for personal use, this conversational AI platform allows open-ended conversations with intelligent AI agents representing many different personas or “characters.” It helps create topic exploration from a variety of unique perspectives.  

Chatbots will produce results aligned to the query or question used as a prompt. This means the way you ask a chatbot a question is key to the quality of response it will provide. Learn how to improve your chat prompts for better responses.