Learn how a public entity risk pool is decoding the productivity and operating cost of a complex technology systems maze puzzle that no longer effectively and efficiently serves its members. Understand how technology investments support operations and member relationships. Review how the risk pool used “waste walks” to identify the opportunities for improvement from a time and money perspective in how its legacy-system drives current operations. Hear why this risk pool is dedicating resources to create clear, concise processes that free up staff time and resources to enhance service to members.
Get an introduction to the concept of process mapping, how this practice supports defining system requirements for an RFP, and how it creates a shared language for a risk pool’s governing body and staff that is fundamental to strategic decision making. At the end of this session, you’ll have keen insight into whether your risk pool should be considering technology investments for your risk pool’s future.