Membership Specialist

  

Summary: Association of Washington Cities (AWC) is recruiting for a full-time Membership Specialist for the AWC Risk Management Service Agency to join our dynamic and fast-paced team. 

Posted: 8/27/2020
Closing Date: 9/16/20
Location: Olympia, WA
Salary: $41,580 - $46,899 DOQ and an outstanding benefits package


Description

Association of Washington Cities (AWC) is recruiting for a full-time Membership Specialist for the AWC Risk Management Service Agency to join our dynamic and fast-paced team. The top candidate will be highly organized and detail oriented.

What you'll be doing

  • Assist the Membership Coordinator in answering general questions and direct issues/concerns to the appropriate staff member or resource
  • Develop and maintain effective communications with members regarding RMSA services and resources
  • Work with Program Manager and Membership Coordinator in promoting the RMSA program to potential members and assist with the new member enrollment process
  • Work with Program Manager and Membership Coordinator in onboarding new Mayors and Clerks and other employees of existing members to familiarize them with RMSA services and resources
  • Participate in and assist with in-person new member orientation
  • Work with Program Manager and Membership Coordinator to identify new/additional services and resources to assist members with loss prevention efforts and risk management
  • Assist with the annual renewal coordination, including preparing and sending RMSA’s Annual Renewal Survey and gathering necessary data from the membership
  • Coordinate member grant programs, including periodic usability reports
  • Coordinate member scholarship programs, including periodic usability reports
  • Assist the Program Manager and Membership Coordinator with updates of content for all the program’s marketing materials, website, and resources
  • Maintain contact information in the AWC database for RMSA members

What you bring to the team

  • Associate degree in insurance, business, or related field desired. Experience may be substituted year-for-year for academic achievement
  • 3 years’ experience working in a professional office setting providing customer service
  • 2 years’ experience working in the fields of property & liability insurance, risk management or public sector preferred but not required
  • Proficient in Microsoft Office Professional and have the ability to learn and use a wide variety of proprietary software
  • Extensive knowledge of business writing, punctuation, grammar, proof reading, spelling and arithmetic
  • Ability to model the organization’s high standards of quality customer service to all internal and external customers
  • Possess strong communication skills and articulate clearly both with the written and spoken word, demonstrating a high degree of accuracy
  • Demonstrate creativity and willingness to experiment with new ideas
  • Ability to be flexible and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes
  • Ability to work as a member of a team and to collaborate on program initiatives
  • Ability to juggle competing demands between long-term projects and emergent needs
  • Ability to meet deadlines and complete assigned tasks in a timely manner
  • Ability to plan, organize, and prioritize multiple diverse work tasks


How to Apply

Only candidates who reflect the minimum qualifications listed on the job description will be considered. To apply for this position and view the job description, please visit the AWC website at https://wacities.org/about-us/join-our-team.

Failure to follow the application instructions below may lead to disqualification.

  • Complete the application and attach:
    • A cover letter that specifically addresses how you meet the qualifications for this position
    • Current resume

All applications must be submitted by 5:00 pm September 16, 2020.

We value our employees hard work, integrity and dedication to our members. In return for your service, we offer you a starting annual salary range of $41,580 - $46,899 DOQ and an outstanding benefits package.

AWC is a private, nonprofit, nonpartisan organization, which provides a wide array of legislative, training, and other services to all 281 cities and towns in the state of Washington.

We subscribe to the principles of an equal opportunity employer and shall recruit, interview, hire, classify, train, promote, demote, discipline, transfer, terminate, and set rates of pay or other compensation on the basis of merit and qualification without regard to race, religion, creed, sexual orientation, color, national origin, physical disability, sex, age, gender identity, or genetics


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