When Citycounty Insurance Services (CIS) in Oregon started to experience a rapid increase in employment claims, they knew something had to change. The result was CIS' Hire to Retire (H2R) program, which has been chosen for the 2018 AGRiP Award for Excellence in Performance.
Launched in 2014, H2R is a targeted risk management program designed to help CIS members find and address the root cause of employment claims. The program supports the entire employee lifecycle. By starting with good hiring practices, and following through with training and tools, an employee is more likely to be successful and productive.
The CIS Board further strengthened CIS' employment risk management, increasing the deductible on employment claims where the member has not consulted and taken advice provided by CIS' pre-loss attorneys. CIS has also created the H2R Toolbox as a subset of its risk management library, to provide samples and templates to members.
Since its inception, H2R has reduced the number of claims per 1,000 FTE by 24 percent, the per-claim cost has decreased, and CIS' actuary has reduced the expectation of ultimate losses and expected development.
CIS will receive the Award for Excellence in Performance March 6, during the Governance & Leadership Conference.